Cancellations Policy

Any cancellation you wish to make should be initiated by telephone to +44 (0)131 357 0356 or by email to [email protected]. Please do not trust to other methods such as Facebook, Twitter or conventional (snail) mail as these methods are not monitored as closely. We will acknowledge your cancellation by email.

In most cases you will be eligible to receive a full or partial refund depending upon:

  • your cancellation reason;
  • how much notice we receive of your changing plans;
  • the effort and resources already expended in creating a bespoke experience for you;
  • any unrecoverable charges made by third-party suppliers.

EdinburghTourGuide.com is not responsible for incidental expenses incurred by you as a result of the purchase of your tour such as visas, vaccinations, non-refundable flights or loss of enjoyment through ill-health, etc.

Feel free to contact us if you need to discuss any aspect of our cancellation policy.